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FAQ
Are there any hidden charges?
No, there are absolutely no hidden charges. All you pay is the amount you see in the order summary.
Can I cancel my order once it is placed?
Yes, you can cancel the order if it is not shipped already. Please Contact Us.
Do I need to create an account before making a purchase?
Yes, we strongly suggest you to create an account before the order checkout, so we can easily track and help in case of any issues.
Do you offer free shipping?
Yes, Free shipping is available depending on the Order Values. Please check before proceed.
Does Gowpaa accept bulk orders?
Yes, We do accept bulk orders. The prices may vary according to your products selection and quantity. Please write us at care@gowpaa.com with your requirements, Our team will make sure to complete the order with your at most satisfaction.
How do I change my shipping address?
If the order is not shipped already we will be able to update the shipping address. You can update the information on the account page or provide the details through the contact us page and we will correct it for you.
How to change my mobile number, email, delivery address, or billing account?
You can edit all these details under the “My Account” page
How to reset my password?
Click the “Forgot Password” link on login page and we will send the instructions to your email. In case if you are still facing problems, please contact us via Chat/Email.
I am having problems placing an order, can you help?
Yes, please reach out to us through the Contact Us page or Whatsapp or Chat.
I am not satisfied with the quality of a product(s), what do I do?
We are very sorry you feel that way. Your satisfaction is our top priority. At Gowpaa, we take pride in 5-Star quality service right from preparing, packaging, and processing through delivery. Please Contact Us, We will do everything possible to make you a happy customer
I am unable to login into my account?
We are sorry that you are having issues. Please reach out to us via WhatsApp or the contact us page.
I want to change my order. Can you help?
Yes, Please contact us with order details. We will try to edit the orders if it is not processed and shipped.
Is Shopping at gowpaa.com safe? How secure are my online payments?
At Gowpaa we take security very seriously and make sure every transaction is safe and secure. We never store sensitive information like CVV numbers, PINs ..etc
Problems with my order. Can you help?
We are truly sorry about that. We do our best to fulfil your request. Please Contact Us and we will ensure to correct the issues as soon as possible.
Promotions
Please check gowpaa.com home page for special offers and promotions.
What locations do Gowpaa ship its products?
Gowpaa currently ships to all over India.
What happens in the case of payment deducted but order not successful?
We are very sorry about that. This could happen due to various reasons. In most cases, this happens at the bank’s end where the funds are held up. Please Contact Us and we will ensure to correct the issues as soon as possible.
What methods of payment do you accept?
We accept payment from all major debit/credit cards, including Google Pay, PhonePe, etc., & Cash on Delivery (COD) is also available. International cards are not valid.
When the order will be processed and shipped?
Most of the orders are processed and shipped within 2 – 3 business days. At Gowpaa, we strive to get your order out the door and enjoy it as quickly as possible. We ask that you allow up to 5 business days for your order to process and ship
Where is my order?
You can track the order every step of the way on the Gowpaa account page or Order Status page. Tracking information will be sent to you via email or text once the order is shipped